Jetblue Terminal Logan is a sleek, efficient experience for travelers. The moment they arrive, passengers are welcomed by ample ticketing space manned by courteous agents, in addition to automated self-service kiosks that facilitate quicker check-in and the printing of boarding passes. The check-in procedure is efficient, and JetBlue agents are within reach to facilitate baggage tagging, drop-off, and any issue related to bags. Flight details are well-projected on electronic boards across the terminal, updating travelers on departures, arrivals, and gate reallocations. For extra assistance, JetBlue offers helpful customer care both on-site and through virtual services. The terminal is user-friendly, with clean waiting areas, charging points, and free Wi-Fi to ensure the travel process is seamless and enjoyable.

JetBlue provides comprehensive baggage support at Terminal C, such as tagging and weighing assistance with bags, making certain that special or oversized bags are treated carefully. There are staff members who will assist with problems that might occur, like overweight bag issues or lost baggage inquiries. BOS Jetblue Terminal also offers effective coordination with the TSA to make sure that baggage screening is done smoothly and with minimal delay. In case a bag fails to reach its destination as anticipated, the airline's baggage service office in the terminal can be used to file claims and receive updates on the recovery status, usually with home delivery options when required.

Flight details at Terminal C are readily available and updated continuously through multiple means. Large digital display screens are strategically located within the terminal, offering real-time information on departures, arrivals, gate numbers, and delays. These screens are supplemented by overhead announcements and JetBlue's mobile app, which enables travelers to monitor their flights, receive alerts, and even check for gate changes or boarding times. JetBlue also has an information desk inside the terminal where passengers can communicate directly with agents for immediate responses to inquiries regarding flight status, weather-related disruptions, or rebooking possibilities in the event of cancellations.

Customer service at Logan Airport Jetblue Terminal operation is generally considered one of the most extensive and courteous of U.S. airlines. JetBlue prioritizes hospitality, and its employees at Logan are not only trained in logistics and procedures but also in empathetic communication and problem-solving. Regardless of whether a traveler is confronted with a missed connection, a late flight, or travel anxiety, the JetBlue staff are ready to help with professionalism and empathy. The customer support representatives are coordinated with supervisors and gate agents to provide answers and solutions quickly and efficiently.

Besides the conventional customer service desks, JetBlue also incorporates contemporary technology in its support services. The mobile application has a chat feature where travelers can receive instant assistance from virtual or live representatives. There are also interactive kiosks spread across the terminal that provide extensive airport maps, information on services, and access to JetBlue's customer support system. These tools assist in shortening service counter wait times and give consumers more control of their trip.

For passengers with more extensive layovers or those that need more convenience, BOS Jetblue Terminal alliance with the new Terminal C connector and communal amenities makes for greater traveler access to an assortment of more food, drink, and rest offerings. Terminal C has an imaginatively selected number of restaurants, cafes, and retail establishments that provide both travelers with a variety of options and convenience within waiting time.