Southwest Terminal MSP operates out of Terminal 2 (Humphrey Terminal) at Minneapolis–Saint Paul International Airport (MSP), offering an efficient and customer-centric experience. The check-in counters for the airline are situated in the Ticketing Lobby on Level 1, where passengers can receive boarding passes, check bags, and use self-service kiosks for extra convenience. Baggage support is provided, with agents standing by to assist with checked and carry-on bags. Flight information is available via electronic displays across the terminal, which can offer up-to-date information on departures and arrivals. Customer service is readily available, with airline personnel helping passengers with questions and issues. Free Wi-Fi, dining services, retail outlets, and pet relief stations are also available. For more information, passengers can check the official MSP Airport website or contact Southwest Airlines directly.

When arriving at Terminal 2, passengers will be able to locate Southwest Airlines' check-in counters on the upper level for easy access. The airline provides several check-in options to suit different tastes. Passengers can use self-service kiosks located close to the ticketing area for rapid and convenient check-in. For those who like to have someone assist them, Southwest Airlines' courteous staff are present at the check-in counters to help. Also, passengers may check in online via the website or mobile application of Southwest Airlines up to 24 hours ahead of the departure of their flight.

Terminal 2 baggage handling is efficient and passenger-friendly. Southwest Airlines permits each passenger to check in two bags at no cost, as long as these meet the requirements of the airline's size and weight limitations. The baggage claim station can be found on the terminal's lower level, accessible conveniently after security checks. Those needing assistance with their bags can count on the help of Southwest Airlines personnel to provide a hassle-free and smooth experience.

Flight data is easily accessible across Terminal 2. Electronic flight information boards are conveniently located to give timely updates on flight status, gate numbers, and boarding times. Passengers also get access to flight data via the Southwest Airlines app, which sends notifications and alerts to keep passengers updated.

Customer service is given importance by Southwest Airlines. Terminal 2 staff of the airline is committed to helping customers with any information or issues. Whether it's about flight information, baggage restrictions, or special requests, the staff of Southwest Airlines is always at hand to give individual attention. Passengers can also call upon Southwest Airlines' customer care via the website or mobile application of the airline for additional support.

Terminal 2 in MSP Southwest Terminal has an array of facilities to make traveling more enjoyable. Free Wi-Fi is provided throughout the terminal so that passengers can remain connected as they wait for their flights. Charging points can be used to keep electronic equipment charged. In terms of food, the terminal has a choice of restaurants and cafes where one can find various options to satisfy different tastes. Retail outlets are also provided for shopping purposes. Further, Terminal 2 has pet relief stations, nursing rooms, and family bathrooms to cater to the varied requirements of passengers.