Southwest Airlines STL Terminal has only Terminal 2 at St. Louis Lambert International Airport (STL) where it provides various services to facilitate a hassle-free travel experience. The terminal has self-service machines and ticket counters with staff for checking-in and has personnel to provide assistance as required. Baggage facilities are placed within the terminal itself, which facilitates the handling of luggage without any hassle. Real-time flight updates are available through digital screens and the Southwest app, keeping passengers up to date on their flight status. For customer service, representatives are positioned throughout Terminal 2 to address questions and provide assistance. Amenities like dining facilities, retail stores, and complimentary Wi-Fi are also provided, adding to the overall experience. With its emphasis on efficiency and customer satisfaction, Southwest Airlines at STL provides a seamless experience for every passenger.

Special baggage requirements of passengers, for example, bulky items or breakable goods, are catered to by special handling by the airline to assure the security and safety of everything. When there is misplaced or delayed luggage, the baggage service office is easily available, staffed by individuals who are committed to addressing concerns in a timely manner and keeping travelers informed throughout the process.

Flight information is easily visible all around Terminal 2, with real-time electronic screens displaying departures, arrivals, gate assignments, and any change in the schedule. This helps to keep travelers well aware and confident while they move around the terminal. Personalized alerts and updates are also available on the mobile app of Southwest Airlines, keeping the passengers connected and getting timely updates directly on their handsets.

Customer service is a keystone of Southwest Airlines operations at STL. The carrier's dedication to outstanding service can be seen in the provision of support at each phase of the travel process. From ticketing questions to special requests, the customer service staff is trained to handle a variety of needs with professionalism and compassion. Terminal 2 is staffed with a range of amenities to make the travel process more enjoyable. Passengers are able to enjoy free Wi-Fi across the terminal, keeping them connected and productive while waiting for their flights. Charging points are strategically placed, keeping electronic devices charged. Dining is catered for by a range of restaurants and cafes, offering something to suit different tastes and dietary requirements. Retail outlets offer last-minute shopping, souvenirs, and travel accessories.

Accessibility is a central theme at Terminal 2, with facilities specifically designed to support passengers with special needs or disabilities. Elevators, ramps, and accessible restrooms are available throughout the terminal, and help is offered upon request to ensure a comfortable and hassle-free experience for all travelers.

Security operations involve Terminal 2 with speed and respect, ensuring passenger safety while being convenient for passengers. TSA checkpoints are manned by expert personnel who escort travelers through the screening process, and signs ensure that passengers are directed to the correct areas. Expedited screening program guidelines allow designated lanes to speed a passenger's passage through security.

Transport to and from St. Louis Airport Southwest Terminal is easily accessed, with numerous choices to suit all tastes and budgets. Parking is close to Terminal 2, with short-term and long-term spaces available. Public transport in the form of buses and light rail transport provides easy travel to the airport, with taxis and ride-sharing being direct access options to and from the terminal.