The Southwest Airlines MSP Terminal is housed in Terminal 2, where passengers are treated to a range of services that help make the experience smoother. Upon arrival, travelers can check in at the airline's designated counters or at self-service kiosks for fast ticketing. The terminal also features smooth baggage handling, with baggage help provided if necessary, and strategically positioned baggage claim areas. For flight schedules, several screens throughout the terminal inform passengers of departures, arrivals, and alterations to their flights. The Southwest customer service desk provides service for booking questions, seat assignments, and overall travel questions. Along with these services, the terminal has dining restaurants, retail shops, and complimentary Wi-Fi to improve the overall airport experience for passengers.

Southwest Airlines is headquartered in Terminal 2 at Minneapolis−Saint Paul International Airport (MSP), providing a variety of services to ensure travel is convenient and hassle-free for customers. The terminal, noted for its friendly atmosphere and simplicity of design, offers a variety of amenities to aid travelers from the moment they reach the terminal to the moment they leave.". Southwest's presence in Terminal 2 is one of the major features of MSP's commitment to provide excellent customer service, convenience, and accessibility.

On their arrival at the terminal, travelers have the option to find Southwest Airlines check-in stations optimally placed within the terminal section. They remain open from early morning up to the time of the evening's final flight in order for people to make use of facilities at any point that they wish the flight to depart. The check-in service is simple and convenient, and airline officials are readily available to assist passengers as needed. Passengers can check in for flights, select seats, and purchase any additional services like extra bags or priority boarding. The self-service kiosks also have a quick and convenient check-in option so that passengers can opt out of lines if they so desire.

For customers with bags, Southwest Airlines provides easy bag check-in. Two free bags per passenger according to the friendly baggage policy of the airline, a service feature that makes Southwest appealing to those who want cost-effective but efficient service. The counter employees will weigh the bags, stamp the bags, and send them to the respective airplanes. Travellers can trace their luggage via the baggage support facility of the airline. Whenever there is a complaint of mislaid or damaged luggage, the airline sets up a certain customer service counter to attend to such grievances and offer relief. Southwest's easy bag handling forms an important element of their operations where travelling difficulty is kept minimal.

As travelers make their way through the airport, they will find a host of amenities to enhance their airport experience even further. MSP Terminal 2 is renowned for its roomy seating spaces, complimentary Wi-Fi connectivity, and ease of access to food and beverages. Southwest passengers can enjoy a range of dining alternatives from fast foods to restaurants where they can sit down and dine to accommodate tastes and budgets. Whether to stop and grab a quick snack or to dine on a full meal before getting on the flight, the terminal offers a variety of choices to satisfy every traveler.

For passengers who need assistance with flight status, Southwest Airlines MSP provides various options for checking the status of a flight. Electronic displays across the terminal guide passengers with real-time flight details like departure gates, boarding time, and delay. This is useful for people going through the airport and want to stay in contact with their flight schedules. In addition, Southwest staff are open to helping answer any question regarding flight status or gate assignment changes.